Dr. Mashawn Orth

I am writing to share my recent experience with one specific vet, with the hope that my feedback will help others. Last Monday, I did not have a pleasant experience with the veterinarian who came to our home, Dr. Orth. I made the appointment through Coda Pet and called her directly, the main purpose being to connect with her emotionally since she would be involved in such a significant event in our lives. She called me back on Sunday night (the night before our appointment) and left a message saying that Sundays are her “family day” and to text her with any questions. My husband called her anyway, and explained to her that our pet was like our child since we do not have human children and that our main focus was to be as sensitive and kind as possible. The point didn’t seem to get across as she still seemed distant and technical. At the time of the appointment, she was late because she didn’t fully read the notes I had given Coda Pet for our address. This made me wonder if I had included any other important notes, whether she would have bothered to read those either. When she arrived, I still hoped to make some kind of connection. I told her, “You smell nice,” but she looked at me and somehow misheard me and said, “Do I smoke?” She then tried to make small talk, and at some point called my boy a “fluffy cotton ball,” which was uncomfortable and not appropriate given the circumstance. The process itself did not go well. The initial injection was intramuscular and excruciating for my boy, and he cried a lot. I’m not sure if there was a gentler way to administer it, perhaps a subq lidocaine injection prior would have made the caustic intramuscular injection more tolerable. As he got sleepy, I held my boy in my arms. I requested that I want to hold him, and was assured he would pass in my arms. But after poking him a couple of times, she was not able to get a vein. She had him lie down on my leg, where she proceeded to inject him in the liver. I was unprepared for this, as I was told I would hold him the entire time. She then listened to his heart with a stethoscope and specifically said, “I WILL TELL YOU WHEN HE IS CLOSE," giving me the impression I would be able to pick him up and hold him before he passed. She listened for a few minutes as I stared at the stethoscope, laser focused on the blinking light, waiting for her to tell me it’s close so I can lift him and hold him. But instead, she said “He’s gone, I’m sorry.” I didn’t even get to hold him like I was promised. She said she would tell me when he was close, but she didn’t. And I didn’t know when my boy left us. Then, minutes after she left, she texted my husband and I that the credit card was not processing. We thought Coda Pet had already run the card without issues. Regardless, she could have demonstrated some compassion and patience, as we were in the peak of our grief. Overall, the experience was businesslike, rushed, and lacked compassion. It was disheartening and one that will stay with me forever.

1.0

Nov 13 2024 by Sandra Shahinpour

I am writing to share my experience with the hope that my feedback will help others. I made the appointment through Coda Pet and called Dr. Orth directly, the main purpose being to connect with her emotionally since she would be involved in such a significant event in our lives. She called me back the night before our appointment and left a message saying that Sundays are her "family day" and to text her with any questions. My husband called her anyway, and explained to her that our pet was like our child since we do not have human children and that our main focus was to be as sensitive and kind as possible. The point didn't seem to get across as she still seemed distant and technical. At the time of the appointment, she was late because she didn't fully read the notes I had given Coda Pet for our address. This made me wonder if I had included any other important notes, whether she would have bothered to read those either. When she arrived, I still hoped to make some kind of connection. I told her, "You smell nice," but she looked at me and somehow misheard me and said, "Do I smoke?" She then tried to make small talk, and at some point called my boy a "fluffy cotton ball," which was uncomfortable and not appropriate given the circumstance. The process itself did not go well. The initial injection was intramuscular and excruciating for my boy, and he cried a lot. I'm not sure if there was a gentler way to administer it that would have made the caustic intramuscular injection more tolerable. As he got sleepy, I held my boy in my arms. I requested that I wanted to hold him, and was assured he would pass in my arms. But after poking him a couple of times, she was not able to get a vein. She had him lie down on my leg, where she proceeded to inject him in the liver. I was unprepared for this, as I was told I would hold him the entire time. She then listened to his heart with a stethoscope and specifically said, "I will tell you when he is close," giving me the impression I would be able to pick him up and hold him before he passed. She listened for a few minutes as I stared at the stethoscope, laser focused on the blinking light, waiting for her to tell me it's close so I can lift him and hold him. But instead, she said "He's gone, I'm sorry." I didn't even get to hold him like I was promised. Then minutes after she left, she texted my husband and I that the credit card was not processing. We thought Coda Pet had already ran the card without issues. Regardless, she could have demonstrated some compassion and patience, as we were in the peak of our grief. Overall, the experience was businesslike and lacked compassion. It was disheartening and one that will stay with me forever. Veterinarians should make it a point to contact the family prior to the appointment. This can provide an opportunity to build a connection, explain the process, and give an understanding of what to expect. And most crucial of all, veterinarians can take a moment to ask and become aware of what is important to the family during this momentous time.

1.0

Dec 03 2024 by Sandra S.

Dr. Orth was amazing . Of course the day was difficult but Dr. Orth was compassionate and explained every step of the process accurately and I’m glad my precious girl was able to find her final resting place at home surrounded by love.

5.0

May 19 2025 by Kathleen R.

Dr. Orth was amazing through the entire process. My dog was unusually strong and vigorous. This required more than the usual routine. The doctor was patient and explained each step and the additional steps needed. She was very understanding and sympathetic to our situation. This really helped us part with our pet in a dignified and comforting way. I am glad we had her for our veterinarian that day.

5.0

May 07 2024 by Steve L

Dr. Orth were. Do I start amazing heart attitude such a positive woman comforting I was in such emotional pain etc. Her words to me and my family driving down calling prior to arrival the full break down her assisting in putting King to relax helped me to feed him his last meal the paw imprint I've talked to her since from my family me and my dog King who is at peace you are an angel a beautiful amazing woman huge heart professional her smile her words comfort were so thankful and beautiful I recommend the service the company who connected me to her she deserves a huge raise thank you and the world.

5.0

Feb 16 2026 by Alex C.

She was very kind and compassionate during this time. I definitely wasn't prepared how fast the transition was. But her kindness made the time much easier for myself and my family. Thank you Dr. O.

5.0

Dec 19 2025 by Deeann H.

Dr. Orth was respectful of both our dog and the friends and family that were there. She was not in a hurry and took whatever time our pet needed. We are extremely appreciative!

5.0

Apr 20 2023 by Mary S.

Dr. Orth was so kind and professional, I didn't feel rushed and she made sure I understood the process. It doesn't make losing my sweet girl any less painful, but I'm so grateful she got to pass peacefully and quietly in her favorite spot with the help of a wonderful vet who was gentle with her.

5.0

Jan 10 2023 by Amber N

Dr. Orth demonstrated a level of loving-kindness that far exceeded our expectation. Her compassion, patience, and her knowledge is what we needed as we faced the loss of our dear boy Oliver. Codapet and Dr. Orth are a true blessing.

5.0

May 14 2025 by Jeremy H.

She was very kind and understanding. Did not rush me. Gave me time to say goodbye. Explained everything she was doing. Treated my pet with kindness and respect. When she left took my baby with her in a pretty basket. She just looked like she was sleeping and at peace. My last moments and memories are good thanks to Dr. Mashawn.

5.0

Apr 15 2025 by Sue L.

I am just so grateful that I had this experience in my own home. It was far less stressful for both me and my pet. Dr. Orth was very respectful and kind during the process. I recommend her highly.

5.0

Apr 24 2023 by Alexa L

Dr Orth gave us all the comfort we could get at a time like this. She told us what she was going to do to help us understand. Bro was an important part of our family. She let us have the time we needed with him and was very respectful with him

5.0

Sep 02 2025 by Pat P.

During this difficult time she was patient and caring and having our boy be comfortable at home with the problem and thing she loved in his final hours was a blessing - thank you again !

5.0

Oct 20 2024 by Bryce J.

She was so very kind and patient with all the questions my kids were asking her about the process. I am so thankful the whole experience went very smoothly.

5.0

Jan 10 2024 by Sandra M

Dr. Orth was so kind and gentle with our little guy. She took the time to talk with us and allowed us to keep him in the bedroom where he was most comfortable. Her calm demeanor and compassion were comforting and we appreciated that very much.

5.0

Jan 18 2023 by Lisa Vuola

Dr Orth is always very kind and compassionate. This is the 3rd dog we have compassionately euthanized with her. She makes a very difficult situation as comfortable as it can be. We never felt rushed and she made time on her off day to help our fur baby cross the rainbow bridge.

5.0

Nov 29 2024 by Pam Kocsis

Dr Orth is always very kind and compassionate. This is the 3rd dog we have compassionately euthanized with her. She makes a very difficult situation as comfortable as it can be. We never felt rushed and she made time on her off day to help our fur baby cross the rainbow bridge.

5.0

Nov 25 2024 by Pam K.

I am writing to share my recent experience with one specific vet, with the hope that my feedback will help others. Last Monday, I did not have a pleasant experience with the veterinarian who came to our home, Dr. Orth. I made the appointment through Coda Pet and called her directly, the main purpose being to connect with her emotionally since she would be involved in such a significant event in our lives. She called me back on Sunday night (the night before our appointment) and left a message saying that Sundays are her “family day” and to text her with any questions. My husband called her anyway, and explained to her that our pet was like our child since we do not have human children and that our main focus was to be as sensitive and kind as possible. The point didn’t seem to get across as she still seemed distant and technical. At the time of the appointment, she was late because she didn’t fully read the notes I had given Coda Pet for our address. This made me wonder if I had included any other important notes, whether she would have bothered to read those either. When she arrived, I still hoped to make some kind of connection. I told her, “You smell nice,” but she looked at me and somehow misheard me and said, “Do I smoke?” She then tried to make small talk, and at some point called my boy a “fluffy cotton ball,” which was uncomfortable and not appropriate given the circumstance. The process itself did not go well. The initial injection was intramuscular and excruciating for my boy, and he cried a lot. I’m not sure if there was a gentler way to administer it, perhaps a subq lidocaine injection prior would have made the caustic intramuscular injection more tolerable. As he got sleepy, I held my boy in my arms. I requested that I want to hold him, and was assured he would pass in my arms. But after poking him a couple of times, she was not able to get a vein. She had him lie down on my leg, where she proceeded to inject him in the liver. I was unprepared for this, as I was told I would hold him the entire time. She then listened to his heart with a stethoscope and specifically said, “I WILL TELL YOU WHEN HE IS CLOSE," giving me the impression I would be able to pick him up and hold him before he passed. She listened for a few minutes as I stared at the stethoscope, laser focused on the blinking light, waiting for her to tell me it’s close so I can lift him and hold him. But instead, she said “He’s gone, I’m sorry.” I didn’t even get to hold him like I was promised. She said she would tell me when he was close, but she didn’t. And I didn’t know when my boy left us. Then, minutes after she left, she texted my husband and I that the credit card was not processing. We thought Coda Pet had already run the card without issues. Regardless, she could have demonstrated some compassion and patience, as we were in the peak of our grief. Overall, the experience was businesslike, rushed, and lacked compassion. It was disheartening and one that will stay with me forever.

1.0

Nov 13 2024 by Sandra Shahinpour

Dr. Orth was wonderful through this whole process. It was hard to say goodbye to Luke, and she handled him with such care and respect. I'm thankful he's not suffering any longer, and is running and playing with the angels.

5.0

Dec 03 2024 by Laura Moser

This was my first timing having to euthanize and I was unsure what to expect. Dr. Mashawn Orth was incredibly kind and caring towards my baby, Fozzie, and the whole experience seemed as peaceful and humane as it possibly could have been. I was very appreciative to be able to have her come to the home where he was comfortable. I would absolutely recommend her and Coda Pet.

5.0

Nov 12 2024 by Angela F.

Dr. Orth was an absolute angel to our family during this difficult time. The love me compassion she showed our sweet Lexi and our family was immeasurable. Our family is so grateful for Dr. Orth and Codapet.

5.0

May 26 2024 by Kim P.

Recently, I had to say goodbye to my 4-legged daughter of 13 years, and it was a very difficult emotional choice I had to make. I didn’t want Mari's last moments to be in a cold, noisy vet’s office. I wanted something more peaceful for her, so after asking a friend for a recommendation, I found out about Codapet. I called Codapet around noon that day, and by 3 pm, Dr. Mashawn was at my home. She was incredibly genuine and gentle with my little girl, giving us all the time we needed to say our goodbyes. Dr. Mashawn took the time to explain everything to my family, ensuring we understood what was happening at each step. I also appreciated the text messages and follow-up emails she sent to offer support, especially as I was grieving. When Mari’s ashes were ready, I couldn’t leave work to pick them up, but Dr. Mashawn’s husband went above and beyond by delivering them to my office. Losing a furry family member is never easy, but if you find yourself in that situation, I highly recommend Codapet.

5.0

Sep 04 2024 by Barbara Stroude

It was a huge relief to have a kind and qualified vet come to our home to help us help our beloved dog. While it was a very difficult time, it was comforting to have these services provided in his space. It was as peaceful as it could be. Thank you, Dr. ♥️

5.0

Apr 26 2023 by MaryAnne S.

Dr. Orth was lovely to work with from start to finish. She exhibited such quiet compassion throughout the entire process and made a painful experience bearable by centering our family and making space for us to go through everything we needed to. Dr. Orth walked me through the entire process the night before, despite the late hour. She arrived on time and explained everything to us before and as she was doing it. Though I don't wish the experience of losing a beloved pet on anybody, if they must go through it I would wholeheartedly recommend Dr. Orth to be their guide in the process. Thanks to her, our boy was able to pass peacefully in his home surrounded by the people who loved him the most. We are eternally grateful for everything she did for us.

5.0

Oct 25 2023 by Samantha M

I was displeased with the whole experience of Coda Pet. We decided on a Thursday evening to put our dog down but Coda Pet had no openings until Monday; it was very difficult waiting 3 days for an appointment. We had used a different Vet when we had to put our lab down in December, 2022; they had an immediate opening when we decided it was time to put our lab down. Dr. Orth had a pleasant demeanor but was not very engaging. She did not speak to us very much, did not ask questions about our dog and seemed distracted. In December, 2022 we had another dog euthanized by a different Vet that was so kind, compassionate, empathetic and engaging. She was not a part of Coda Pet at that time and I requested her again for my dog since she is now with Coda Pet but she only does dogs over 30 pounds. Dr. Orth did not leave us with the keepsake paw print like the previous Vet did with our lab. I had to call and ask Dr. Orth after she left to request one and she was not able to bring it back to us. I called her within just a few minutes of her leaving my home. Also, I had not received my dog's ashes and it had been almost 3 weeks. I had to text Dr. Orth to ask her about my dog's ashes. I texted her on a Thursday and she wasn't sure if she received the ashes but she would check when she got home and if the ashes were at her home, she couldn't bring them until Tuesday. I told her in my text to her that I was hoping to have my dog back home as soon as possible. Dr. Orth called me a couple of hours later to tell me her husband would bring my dog's ashes, along with the keepsake paw print. The Vet that put our first dog down contacted us to bring her ashes home and it only took a few days. The first experience we had when we put our lab down was a completely different experience than what we had with Coda Pet and Dr. Orth.

2.0

Jul 21 2024 by Renee N

"Dr. Orth was wonderful. This is always such a heartbreaking day to have to decide the fate of your animal. I was emotional and crying the whole time, but it’s normal and okay to be sad. Dr. Orth made our girl calm and happy and I wouldn’t have done it any other way. Our girl was almost 17, she lived a wonderful life all the to the end. It really was a peaceful goodbye and I would highly recommend coda pet to anyone. Worth every penny."

5.0

Feb 20 2025 by Leah Foraker

Dr Mashawn was very kind and compassionate during a very painful time. She was on time, answered all my questions, and explained everything. I did not feel rushed either before or after my fur babies passing. I would not hesitate to use her again if necessary.

5.0

Apr 07 2025 by Leighann M.

Dr. Orth was so kind and gentle. It was a very sad day for our family and Dr. Orth was such a blessing. She took time to explain every part of the process. I would highly recommend Dr. Orth without any reservation.

5.0

Apr 04 2025 by Heather H.

The whole process was very easy. Dr. Orth was prompt and very professional. Our dog was suffering so we were able to move her appointment up a day. Having gone thru this with another pet at the traditional vet, this was easier for us and our pet.

5.0

Jul 30 2024 by Steve N.

Although I never wanted to have a need for this service, it was fabulous and professional. My great dane with bone cancer weighed 158, took a turn for the worse and we required a quick need. Unfortunately, he passed on his own before the Dr arrived. Dr still took care of him in a quick, professional manner even transferring him for cremation. I highly recommend this company & Dr.

5.0

May 16 2023 by Barbara P

Dr Orth was very kind and compassionate and very professional. She gave me reassurance and comfort. She made a very hard day easier. Highly recommend.

5.0

May 19 2026 by Janet S.

Dr. Orth was absolutely amazing! This was so difficult for us and she came in and was gentle and comforting. She was very clear and explained the process and checked in with us to see how we were doing through out the process. Thank you Dr. Orth for helping us through this very difficult time. I would absolutely recommend .

5.0

Mar 15 2023 by Amy A.

Dr Orth is always very kind and compassionate. This is the 3rd dog we have compassionately euthanized with her. She makes a very difficult situation as comfortable as it can be. We never felt rushed and she made time on her off day to help our fur baby cross the rainbow bridge.

5.0

Nov 25 2024 by Pam K.

We are forever thankful for this amazing group’s services. We have used CodaPet in the past, and as we knew it was our sweet girl’s time to move on we chose to book again. Roux passed on her own before Dr. Orth’s scheduled time (later at night the night before). When I canceled the appointment via the website, she reached out by text to ask if we wanted her to send out her husband to pick her up and contribute with the cremation as I had originally booked. He did this late at night, and was kind, calm and caring despite our house being in shock and experiencing unbelievable grief. Roux was returned to us today, with the same caring and attention to our feelings. There were even small rocks painted for us in her honor. Losing these dogs is so painful, but having the gift of helping them leave us with dignity and grace and love is more than we could ask for. CodaPet’s doctors and their family members who assist in the process are angels on earth.

5.0

Mar 31 2025 by Janet H.

Dr. Orth was wonderful to come at such late notice to help my Lucy girl pass. This is my second time using Coda Pet in 7 months :( I am so grateful that they were both able to be at home, on my lap, in their favorite chair, at peace. Dr. Orth was also very helpful with the follow-up and picking up Lucy's ashes. Thank you, thank YOU!!

5.0

Oct 22 2024 by Carla H.

Dr. Orth was wonderful. This is always such a heartbreaking day to have to decide the fate of your animal. I was emotional and crying the whole time, but it’s normal and okay to be sad. Dr. Orth made our girl calm and happy and I wouldn’t have done it any other way. Our girl was almost 17, she lived a wonderful life all the to the end. It really was a peaceful goodbye and I would highly recommend coda pet to anyone. Worth every penny.

5.0

Feb 11 2025 by Leah F.

Dr. Orth was very caring and attractive about handling my dog's body. My dog's condition was very unexpected and I needed emergency services and even when Dr. Orth was busy she made time to see to my dog.

5.0

May 24 2023 by Hector O

It was very comforting to allow my dog to pass in one of her favorite spots rather than spending her last few moments at a vet's office. Dr. Orth was very respectful and kind and did a very good job ensuring that both us and my dog were well cared for.

5.0

Apr 19 2023 by Aaron H

Dr. Orth was a very wonderful doctor, thank you for being patient with us in such a difficult time. Roxy was a member of our family for almost 13 years. very heartbreaking when you lose a family member, ❤️🙏🏻

5.0

Dec 28 2024 by Theresa M.

Dr. Orth demonstrated a level of loving-kindness that far exceeded our expectations. Her compassion, patience, and her knowledge is what we needed as we faced the loss of our dear boy Oliver. Codapet and Dr. Orth are a true blessing.

5.0

Jul 30 2025 by Jeremy Hager

Dr. Orth made this incredibly hard decision so much easier. Her kindness and compassion for not only for precious pet, but for the whole family. She is a very special person. Thank her again 💜🐾

5.0

Jul 05 2023 by Debra S.

We are extremely grateful to CodaPet and more specifically to Dr Mashawn Orth’s expertise, coupled with her compassion and understanding were a great comfort to us as we grieved the passing of our Cody.

5.0

Jul 10 2024 by George B

I am so thankful I was referred to codapet. Our vet was absolutely fantastic and made saying goodbye a little easier. I’m truly grateful my furbaby was able to pass at home where he was comfortable. Thank you.

5.0

Feb 03 2023 by Angela P

Dr. Orth was professional, compassionate, and patient. She explained the process to us and answered all the questions we had. Most importantly to me, she didn't make us feel rushed. She had a calming presence and we knew we were in good hands. She treated our pup with care and supported us all through the difficult choice to let our sweet boy go. You are in good hands with Dr. Orth.

5.0

Jan 29 2025 by Leah H.

The absolute best experience one could ask for. Pet passed very peacefully at home with his loved ones. Well worth it! Very professional staff. Walked through every step discretely so pet did not notice. He wasn’t scared at all.

5.0

Apr 09 2025 by clairessa ostrowski

The time finally came all pet lovers dread, we had to put our beloved pitbull, Walker, down. He was 12 years old and lived a good long life, full of love and affection. Dr. Mashawn Orth was so kind, tender, compassionate, and caring as she walked us through the process. I highly recommend her to anyone who needs a mobile vet, but especially anyone who needs to send their pet across the Rainbow Bridge.

5.0

Mar 19 2025 by LorePastor