Dr. Orth was a very wonderful doctor, thank you for being patient with us in such a difficult time. Roxy was a member of our family for almost 13 years. very heartbreaking when you lose a family member, ❤️🙏🏻

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I am writing to share my experience with the hope that my feedback will help others. I made the appointment through Coda Pet and called Dr. Orth directly, the main purpose being to connect with her emotionally since she would be involved in such a significant event in our lives. She called me back the night before our appointment and left a message saying that Sundays are her "family day" and to text her with any questions. My husband called her anyway, and explained to her that our pet was like our child since we do not have human children and that our main focus was to be as sensitive and kind as possible. The point didn't seem to get across as she still seemed distant and technical. At the time of the appointment, she was late because she didn't fully read the notes I had given Coda Pet for our address. This made me wonder if I had included any other important notes, whether she would have bothered to read those either. When she arrived, I still hoped to make some kind of connection. I told her, "You smell nice," but she looked at me and somehow misheard me and said, "Do I smoke?" She then tried to make small talk, and at some point called my boy a "fluffy cotton ball," which was uncomfortable and not appropriate given the circumstance. The process itself did not go well. The initial injection was intramuscular and excruciating for my boy, and he cried a lot. I'm not sure if there was a gentler way to administer it that would have made the caustic intramuscular injection more tolerable. As he got sleepy, I held my boy in my arms. I requested that I wanted to hold him, and was assured he would pass in my arms. But after poking him a couple of times, she was not able to get a vein. She had him lie down on my leg, where she proceeded to inject him in the liver. I was unprepared for this, as I was told I would hold him the entire time. She then listened to his heart with a stethoscope and specifically said, "I will tell you when he is close," giving me the impression I would be able to pick him up and hold him before he passed. She listened for a few minutes as I stared at the stethoscope, laser focused on the blinking light, waiting for her to tell me it's close so I can lift him and hold him. But instead, she said "He's gone, I'm sorry." I didn't even get to hold him like I was promised. Then minutes after she left, she texted my husband and I that the credit card was not processing. We thought Coda Pet had already ran the card without issues. Regardless, she could have demonstrated some compassion and patience, as we were in the peak of our grief. Overall, the experience was businesslike and lacked compassion. It was disheartening and one that will stay with me forever. Veterinarians should make it a point to contact the family prior to the appointment. This can provide an opportunity to build a connection, explain the process, and give an understanding of what to expect. And most crucial of all, veterinarians can take a moment to ask and become aware of what is important to the family during this momentous time.

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Dr Orth is always very kind and compassionate. This is the 3rd dog we have compassionately euthanized with her. She makes a very difficult situation as comfortable as it can be. We never felt rushed and she made time on her off day to help our fur baby cross the rainbow bridge.

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